Let’s redefine what Customer Support means together.
Here at Moxxie Support, we assist and educate your customers while making it cost effective for you. We strive to enable your customers with the knowledge they need for the correct use of your product or service.
Size doesn’t matter. There is no account too small or client too large. We successfully manage accounts for businesses that are just starting out, to migrating accounts with many agents across multiple locations.
Loved by clients and agents. We work very hard to make happy clients, but not at the expense of our agents. We offer great pay, benefits and friendly work environments. Happy agents = low turnover and no wasted training.
Services We Offer
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Technical Support - Moxxie oversees and helps your customers maintain their computer hardware and software systems. Our agents assist in resolving technical issues associated with your customer’s accounts or company software infrastructure. Employees holding this job title generally begin in entry level IT roles.
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Customer Service - Moxxie addresses your customer’s issues and resolves them in a timely and efficient manner. Our Customer Support agents interact with your customers on a variety of channels including email and social media, and ensure that all customer concerns are being dealt with immediately.
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Phone and Chat Support - Moxxie is the voice and one-on-one interaction your customers want. Our Phone and Chat Support agents are calm, patient and understanding during all interactions with your customers whether it's phone, chat or social media.
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Data Entry - Moxxie’s Data Entry Clerks and Copy Typists, carefully and efficiently input your data into your database system and when required create reports based on the information. Our specialists’ main duties include updating the company database, digitizing physical records and preparing reports on various timelines.
Our Mission
From startup to Fortune 500 company, we work seamlessly as a cohesive team
to exceed the expectations of your customers.
Our mission is to be your world class internal support team.
We promise to make you and your customers happy.
TOGETHER WE ARE
Moxxie Support is a Business Process Outsourcer with remote operations. At minimal cost, we provide high quality staffing services empowered by our network connections. We identify and eliminate specific pain points that our customers experience when working with the customary outsourcing style. Moxxie Support was created by highly experienced people in the support industry across the United States with 30+ years of experience in handling support operations.
Our support team has worked with high profile clients such as Apple, HP, etc. We provide high quality caliber of:
- Technical Support
- Customer Service Representatives
- Data Entry Specialists
Core Values
- Excel To Achieve Bigger and Better Goals
- Company Culture of belonging to a family
- Agents that pursue higher Career Goals
- Transparency and Taking ownership
- Making our customers happy
- Employ only the very best people
